FAQ

FAQ – DREAMIX LTD

1. How can I place an order?
You can place an order directly on our website dreamixltd.shop by selecting your desired products, adding them to the cart, and completing the checkout process with your payment information.

2. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.

3. How long does shipping take?

  • UK Orders: Typically 3–7 business days. Free shipping for orders over £50.

  • International Orders: Typically 7–21 business days, depending on the destination.

  • Shipping times may vary due to customs or carrier delays.

4. Can I track my order?
Yes! Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.

5. What is your return policy?
We accept returns within 30 days of receipt for unused, undamaged products in their original packaging. Some items, such as personalized or clearance products, may not be eligible for return. Please refer to our Return and Refund Policy for detailed instructions.

6. How do I request a refund or exchange?
To request a refund or exchange, contact us at info@dreamixltd.shop or call +44 7415 995786. Provide your order number and reason for the return, and our team will guide you through the process.

7. What if my item arrives damaged or defective?
If your product arrives damaged or defective, contact us within 7 days of delivery with photos and a description of the issue. We will arrange a replacement or full refund at no additional cost.

8. Do you ship internationally?
Yes, we ship to international destinations. Shipping costs vary by location and will be calculated at checkout.

9. Can I cancel my order?
Orders can only be canceled before they are dispatched. Please contact us immediately at info@dreamixltd.shop if you wish to cancel your order.

10. How can I contact customer support?

  • Email: info@dreamixltd.shop

  • Phone: +44 7415 995786

  • Customer support hours: Monday – Friday, 9:00 AM – 6:00 PM (UK Time)